Shipping & Returns

WHICH COUNTRIES DO YOU SHIP TO?

We ship within Kenya using Wells Fargo Couriers. For international orders, we use DHL, subject to DHL’s delivery coverage in your country.

WHERE IS MY ORDER?

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number.

WHAT IS YOUR RETURN POLICY?

Crafted for you with care. Due to the nature of skincare, we are only able to offer returns on items that arrive damaged, faulty, or incorrect. If this happens, simply contact us at sales@organicsavanna.com within 7 days, and we will arrange a replacement or refund.

Please include the following details in your email: Subject line "Product Return", Order number, Date of purchase, and Reason for return.