Shipping & Returns

We ship within Kenya using Wells Fargo Couriers. For international orders, we use DHL, subject to DHL’s delivery coverage in your country.

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number.

You may return undamaged, unused item(s) purchased exclusively from organicsavanna.com within 30 days of the date of purchase. The item(s) must be returned with all original packaging; any product without original packaging or considered worn may not qualify for a refund.

Organic Savanna takes great care when packaging your items to ensure they arrive safely. Please pack fragile items with the protective materials that you received with your original package. Items must arrive at Organic Savanna as undamaged and unused or they will not be eligible for return. Returns may be shipped using the carrier of your choice; customers are advised to keep the tracking details for your records. All shipping costs are non-refundable.

To initiate a return, please contact our customer service team at sales@organicsavanna.com with the subject line “Product Return.” Please include the following details in your email:

• Order number
• Date of purchase
• Reason for return

Please allow 10 to 15 business days from date of receipt of return for processing.